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How can we help?

  • Does OHIP cover eye exams?
    Children’s eye exams (19 and younger), as well as seniors exams (65+), are covered annually. Eye exams for adults are not automatically covered but there are a range of conditions that may qualify you for exam coverage.
  • How often should I do my exam?
    It is recommended to have an annual eye exam if you are under 20 or over 65 years of age or have any medical conditions such as diabetes (as deemed by a doctor). You are covered for a free annual eye exam with a valid health card. If you are between 20-65 years of age, recommended every 1-2 years.
  • When/How can I schedule an eye exam?
    You can schedule an eye exam by calling the store at 519 888-6655. Our optometrist is available Tuesday, Wednesday & Saturday.
  • I don’t have coverage. How can I pay?
    Our optical centre accepts payment methods including credit card, debit card, and cash for non-covered vision services and products (prescription contacts, glasses, sunglasses, or repairs).
  • How can I submit to my insurance company to use my coverage?
    We provide a receipt for your item/services and you may submit to your insurance company directly. If you have any questions related to your insurance please contact your provider.
  • Do I need an appointment?
    No appointments are needed for walk-in eyewear services. We accept walk-in appointments for eye exams as long as we are not fully booked. In order to ensure you are taken care of, we recommend calling in advance and booking an appointment to ensure we have an optometrist available that day.
  • Do I need to bring anything to my eye exam appointment?
    If you are currently using any medication, please bring a list to your appointment for your doctor. If you are currently using contact lenses or glasses, bring them to your appointment. Please bring your health card.
  • Do you have free parking?
    Yes, free parking is located at the Lot Behind Our Store. Street parking is also available, where the city allows (see city signage).
  • How much do repairs cost?
    Every pair of glasses repair is unique to the type of material, the frame, and the construction of the glasses. In order to give you an exact quote, our skilled eyewear consultants would have to visually inspect and assess the repair. Most minor repairs (if no parts or additional services are required), are generally free.
  • How much do Lenses cost?
    Lens cost can vary based on the material, features, and your particular prescription. If you bring in your prescription to our store, we would be happy to discuss all available options to you.
  • Do you offer a Warranty?
    Every pair of glasses comes with a 1-year manufacturers warranty on the frame.
  • Do you offer Exchanges or Returns?
    Due to the nature of the business, there is no exchange or refunds available on eyewear.
  • How do I purchase a pair of glasses on your website?
    Simply copy the product model number of the pair you would like to purchase and fill out our Product Request Form.
  • What happens after I requested a pair of glasses?
    Once we receive your request we will contact you at the phone number provided as soon as we can. We will call to you to confirm the order and provide further instructions related to your prescription, payment, pickup and/or delivery options (extra charge).
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